A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk, so that the website can remember who you are.
A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.
Types of cookie used
When you visit our website, we send you a cookie. Cookies may be used in the following ways:
- To help us recognise you, so that you do not have to re-key your registration details.
- To help us recognise you as a unique visitor (just a number) when you return to our website, and to allow us to tailor content to match your preferred interests.
- To compile anonymous, aggregated statistics that allow us to understand how users use our website, and to help us improve the structure of our website. We cannot identify you personally in this way.
These are important for correct use of the site. Without these you will not be able to have full use of the website, including
registering for a free trial account, logging in to and managing your account, and making a purchase with the shopping cart.
These cookies are encrypted, only accessible by our website, and last for the duration of your visit.
Should you register for an account, or log in to your account, you will have the option of logging in automatically on your next
visit to the site. This is done with a persistent cookie that contains encrypted information for us to authenticate you. No personal
details are stored in this cookie, and they are not accessible by other websites.
Note: you should only choose automatic log in from your personal computer, not a publically accessible or shared computer.
In order to understand how our website is used and to improve it based on user experience, we may run analytics and A/B testing on
our site. Cookies of this type that we use include:
- Google Analytics and Clicky - anonymous tracking (no personal data is obtained) of how the site is used and performs.
Cookies are typically used to monitor session usage and identify repeat visits (anonymously).
- Visual Web Optimizer - anonymous analysis of clicks across a page to ensure optimal layout, and A/B testing of pages
or page elements to ensure the best experience.
- Live Chat - gives a way to hold online chat conversations across multiple pages of the site to provide the best help
possible. A typical cookie would have a unique ID so a conversation does not get lost.
Third party and advertising cookies
Our website does not use third party cookies, typically used for advertising. Cookies used are only accessible by our website and
don't contain personal information to be passed to other websites.
If you choose to, you can disable cookies via your browser settings. See the help function of your particular browser for
instructions on how to achieve this. Alternatively, most browsers now support plug-ins which can perform "do not track" functionality
and these can be used to easily block or accept cookies.